REFUND GUARANTEE

REFUND GUARANTEE

SHOULD I PAY SOMETHING TO REQUEST A CHANGE OR REFUND?

No. You will only have to pay the return shipping costs.

WHICH IS THE RETURN PERIOD?

We offer 15 days return period.

HOW CAN I DO A CHANGE OR RETURN?

You have to write an email to matildecano@matildecano.es with your order number. We will send you a transport agency to pick up your return at the address you have chosen.

IF A CHANGE IS MADE, CAN I RETURN THE NEW PRODUCT THAT I HAVE RECEIVED?

Yes, you have another 15 days to return your new product.

WHEN WILL I RECEIVE THE MONEY PAID OF MY RETURN?

You will receive it by wire transfer in 10 -14 days depending on your bank.

Don’t hesitate to contact us to matildecano@matildecano.es, we will help you in finding a solution.