Verification and claims

It is the client’s responsibility to verify the quantity and condition of the merchandise when the delivery takes place any discrepancies as such should be reported within 24hours of the delivery. This should be done via email: matildecano@matildecano.es, stating the order number and their Fiscal Identification Number. 


Unaccepted orders 

MATILDE CANO reserves the right to refuse an order, informing the client in the following cases:

a) stock breakages

b) article unavailable

c) in the case where CONFECCIONES MATY S.A considers that the buyer has acted in bad faith or where there are inconsistencies in registered personal details.


Returns and exchanges

The client can exchange articles in their order for other articles, by informing CONFECCIONES MATY S.A, within 15 calendar days from the received date. The client is responsible for cost associated with both returning and sending exchanged items.

In any case the refund will only take effect after it is confirmed that the returned good are in the same condition in which they were received with their original packaging and well packaged.

The refund will be dealt with by email matildecano@matildecano.es, and the client should state the order number and their Fiscal Identification Number



The document on our website is for illustrative purposes only. You will receive an invoice together with your order. If you require a digital invoice, you should call (+34) 957 325 167 or send an email to matildecano@matildecano.es.


Cancellation of an order

If your cancellation is received before the goods are despatched then there will be no charge. If cancellation is received after the goods have been despatched then the client will be responsible for the delivery and return delivery costs.


Limitation of liability 

If the published information does not correspond to the product characteristics then the client is entitled to a refund.

The photographs published on the website are merely illustrative. We recommend you consult the product specification for more detailed information.

In order to avoid errors we verify prices each time an order is processed. If the product price is inferior ro the advertised price, we will refund the difference. If the advertised price was superior then we shall inform the client by telephone or via email.


Products and pric

Offers published in www.matildecano.es are valid whilst stocks last. MATILDE CANO reserves the right to modify the range of products according to the difficulties imposed by its suppliers.

Photographs, graphics and product descriptions on sale are indicative only and do not commit the seller in any way.

The advertised prices in www.matildecano.es are in Euros and are in vigour except for typographic error. All prices include VAT applicable on the day of the order; any change in the VAT rate will be automatically applied to the price of products on sale in www.matildecano.es.